Return and Exchange

At Zinamed.me, your health and safety are our highest priority. For this reason, and in accordance with applicable laws and regulations governing dietary supplements and cosmetic products, we apply the following return and refund policy:

1. No Returns on Supplements & Cosmetics

Due to health, hygiene, and safety reasons, dietary supplements and cosmetic products are non-returnable and non-refundable once shipped.
This policy applies even if the product packaging is unopened.

This restriction is in line with regulations that prohibit the resale or reuse of such products to ensure consumer safety.

2. Non-Delivery Exception (14 Days)

If you do not receive your order within 14 days from the confirmed shipping date, you may be eligible for:

  • A full refund, or

  • A replacement shipment, upon verification.

To request assistance, you must contact our customer support within 7 days after the 14-day delivery period has elapsed.

3. Incorrect or Damaged Items

If you receive:

  • The wrong product, or

  • A product that is damaged during shipping

Please contact us within 48 hours of delivery, providing clear photos of:

  • The product

  • The outer packaging

  • The shipping label

Once verified, we will arrange a replacement or refund as appropriate.

4. Order Cancellations

Orders may only be canceled before shipment.
Once an order has been dispatched, cancellation is no longer possible.

5. Contact Information

For any return or refund inquiries, please contact us at:

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