Return and Exchange

We want to ensure your satisfaction with every purchase of our supplements and creams from our online shop at zinamed.me. We have implemented a straightforward return and exchange policy specifically tailored for these products. Please review the following guidelines and procedures:

1. Eligibility:
- Items must be returned or exchanged within14 days from the date of purchase.
- The product must be unopened, unused, and in its original condition, including all original packaging and labels.
- For supplements, the bottle's plastic closure seal must be intact and not tampered with.
- For creams, the container seal must be unbroken and undamaged.

2. Return Process:
- Initiate the return process by contacting our customer service team via Contact us form. Provide them with your order details and the reason for the return.
- Once your return request is approved, you will receive a return authorization number (RMA) along with detailed instructions.
- Carefully package the item to ensure its safe return, making sure to protect it from damage during transit.
- Clearly mark the package with the provided RMA number and affix the return shipping label, which will be provided by our customer service team.
- Ship the package back to our designated return address using a trackable shipping method.
- Please note that customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Exchange Process:
- If you wish to exchange an unopened and unused supplement or cream for another product from our online shop, follow the return process outlined above.
- In your return request, indicate the desired exchange item, including the product name and any necessary details.
- If there is a difference in price between the returned item and the desired exchange item, the customer will be notified and required to pay the price difference prior to shipping.
- The customer is responsible for covering the shipping cost associated with the exchange, including the second shipment of the exchanged item.

4. Refund Process:
- Upon receiving and inspecting the unopened and unused item, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that a 15% restocking fee will be deducted from the refund amount to cover processing and restocking expenses.

5. Exceptions:
- Due to health and safety regulations, opened supplements or creams, as well as products with broken seals, are not eligible for return or exchange unless there is a manufacturing defect or an error on our part.
- Any promotional or free items received with your original purchase must be returned along with the product in its original condition.

For more detailed information and any potential updates, please review the complete Return and Exchange Policy on our website at zinamed.me. If you have any questions or require further assistance, our dedicated customer service team is always available to assist you.